Privacy Policy

Last updated: 08-July-2025

At iHelp Global, we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and secure your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, mailing address, and any details you share with us.
• Payment Information: Collected securely through trusted payment providers. We do not store full card details.
• Usage Data: IP address, browser type, pages you visit, and time spent on our website.
• Cookies: Small data files to improve your experience.

2. How We Use Your Information

• To process donations and send receipts
• To respond to your enquiries
• To send updates, newsletters, and event information (if you opt in)
• To improve our website and services
• To comply with legal requirements

3. Sharing Your Information

We do not sell or trade your personal data. We may share your information with:

• Trusted service providers who help us operate the website and process donations
• Legal authorities when required by law
• To protect our rights and the safety of our users

4. Cookies and Tracking

We use cookies to:

• Remember your preferences
• Analyze site traffic and usage
• Improve your browsing experience

You can disable cookies in your browser settings. However, some features may not work correctly if you do.

5. How We Protect Your Data

We implement reasonable security measures to protect your information. However, no online system is 100% secure.

6. Your Rights

You can:

• Access the personal data we hold about you
• Request updates or deletion of your information
• Withdraw your consent to receive marketing emails at any time

To exercise these rights, please contact us using the details below.

7. Links to Other Websites

Our website may link to other sites. We are not responsible for their content or privacy practices. Please review their policies separately.

8. Children’s Privacy

We do not knowingly collect information from children under 13. If you believe we have, please contact us to remove it.

9. Changes to This Policy

We may update this policy occasionally. Please check this page for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@ihelpglobal.org
Telephone: 0121 789 7708
Address: iHelp Global, 237 Plashet Road, London, E13 0QU (United Kingdom)
Charity Number 1152490